Association Refund/Cancellation Policy

Occupational Therapy Australia (OTA) reserves the right to cancel or postpone any Association event. If this occurs, registration fees paid will be refunded in full, but the Association bears no responsibility for any other costs incurred (such as flights, accommodation, travel expenses or loss of income). It is recommended that registrants ensure the appropriate contingencies and insurance is in place to mitigate against loss in these circumstances.

In the instance of webinars, registrants are responsible for ensuring their equipment is able to run the program prior to the start of the session. Refunds will not be provided for technical difficulties experienced during the session.

Should you be unable to attend an Association event for which you have registered and paid, a substitute delegate is welcome to attend in your place, so long as the Association has been notified in writing and in advance of the event. If the substitute attendee is not a member, the non-member fee will apply and extra payment will be due and payable before the event date. All registrants for any OTA event must have paid their event registration fees in full prior to attending an event or risk non-admission at the event.

If you cancel your registration for an event, a refund equivalent to 90% of the registration fee paid will be given, provided a written cancellation is received by the Association prior to the closing date (7 days prior to the event). Cancellation after the closing date will be ineligible for a refund.

Refunds will not be provided to registrants who do not cancel or do not attend an event. Registrants who do not attend their enrolled event will be ineligible to receive event information, including but not limited to notes, workbooks and slides.