We're making some improvements to the OTA website and online services to make it easier to find information, access member resources and manage your membership.

From Thursday 19 November, you'll be able to access the updated website, with improved navigation, page design and accessibility, along with a simpler way to manage your membership and access the resources and support available to you.

To make these changes, we'll need to temporarily pause some online services. Here are the important dates and what you need to do.

Important dates – changes to online services

• 12–19 November – Temporary interruption: The OTA member portal will be unavailable during this period. Online event registrations, membership joining and renewals, and our learning platform will also be temporarily unavailable. The main OTA website will remain accessible throughout.

• Before 12 November – Download what you need: If you'll need access to member resources or your CPD records during the interruption, please download a copy beforehand. You'll be able to access them again once the updated systems are available.

• From 19 November – Access the updated website: The updated website and online services will be available. You'll be able to log in using your existing username and will be prompted to create a new password. You'll also be able to register for CPD again and pick up where you left off with any on-demand courses you've already started.

What can members expect from the updated website?

The updated website is designed to make it easier to get the most out of your OTA membership, with simpler access to the resources, professional development and support available to you.

You'll be able to log in directly through the OTA website to access member-only content and resources, without needing to visit a separate member portal.

Your personal dashboard will also make it easier to manage your membership, event registrations, CPD purchases and personal details in one place.

What do you need to do?

For now, there's nothing you need to do unless you'll need access to member resources or CPD records during the changeover.

We'll email members again when the updated website is available, with instructions on how to log in, create a new password and check your account details.

Thank you for your patience while we make these improvements. If you have any questions or need assistance, our Member Services team is here to help. Call 1300 682 878 or email info@otaus.com.au.